Refund policy

Last Updated: October 16, 2026

At Andryka, we want you to have a clear understanding of our return, refund, and exchange procedures before placing an order. This policy explains which items may be returned, how to request a return or exchange, who is responsible for return shipping costs, and when refunds are processed.

1. Return Period

You may request a return or exchange within 30 calendar days of the delivery date.

Please contact our customer service team before sending any item back. Returns sent without prior authorization or the required return instructions may experience processing delays.

Once your return request is approved and return instructions are provided, please ship the item back within 14 calendar days.

The 30-day period is the deadline to request a return or exchange. The additional 14-day period applies to shipping the item back after approval.

2. Return Eligibility and Item Condition

To be eligible for a return or exchange, an item must generally meet the following conditions:

  • The item is unused or in new or like-new condition, without noticeable signs of regular use.

  • The item has no significant stains, damage, alterations, or excessive wear.

  • Original packaging, tags, accessories, and other included materials are returned where applicable.

  • The item is returned in a condition that allows us to inspect it and determine its eligibility.

You may open the packaging and briefly handle or try on an item to inspect its appearance and fit. This alone does not automatically make the item ineligible for return.

Items may not qualify for a change-of-mind return if they show substantial wear, significant stains or damage, unauthorized alterations, or missing components that were included with the original purchase.

Customized or personalized items may be ineligible for change-of-mind returns unless the item is defective, incorrect, or applicable law provides otherwise.

These conditions do not limit any consumer rights that cannot legally be excluded.

3. How to Request a Return

Please follow these steps:

Step 1: Contact us

Email service@andryka.shop with your order number, the item you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include photos when possible.

Step 2: Wait for instructions

Our customer service team will review your request and explain the next steps. If the return is approved, we will provide return instructions and confirm the appropriate return destination.

Step 3: Prepare and ship the item

Pack the item securely and include the relevant order information. Ship it within 14 calendar days after your return request is approved and instructions are provided.

Please keep your shipping receipt and tracking number until the return is resolved.

Step 4: Inspection and resolution

After the returned item arrives, we will inspect its condition and confirm whether it meets the applicable return requirements. We will then notify you of the outcome and proceed with the approved refund or exchange.

4. Return Address and No Walk-In Service

Our business and shipping address is:

ANDRYKA RBRE INC
200 N Warren Ave
Apollo, PA 15613
United States

This address is used for business and shipping purposes and does not provide walk-in customer service or in-person return drop-offs.

Please do not send a return to this address until you have contacted us and received return instructions. We will confirm the appropriate return destination and any required shipping arrangements before you send the item.

5. Return Shipping Costs

Change-of-mind returns

If you return an item because you changed your mind, selected the wrong style, or no longer want the item, you are generally responsible for the return shipping cost.

Original shipping fees, if any, are generally non-refundable for change-of-mind returns, except where required by applicable law or stated otherwise in the terms of your purchase.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, please contact us before returning it. We will review the issue and, where the issue is confirmed, cover reasonable return shipping costs in accordance with this policy and applicable law.

We will explain the available resolution, which may include a refund or replacement, depending on the circumstances and applicable requirements.

Please do not purchase an expensive return shipping service without contacting us first, as we may need to confirm the appropriate shipping method.

6. Refund Processing and Timing

Once we receive your returned item, we will inspect it to determine whether it meets the return requirements.

For an eligible return, we aim to initiate the refund within 5 business days after the returned item has been received, inspected, and approved.

Approved refunds will generally be issued to the original payment method. We will notify you when the refund has been initiated.

After we initiate the refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider. The actual posting time may vary, and we cannot guarantee a specific date for the funds to appear.

Any refund of original shipping charges or other fees will be handled in accordance with the terms of your purchase and applicable law.

7. Exchanges

We accept exchange requests within 30 calendar days of delivery, subject to the return conditions in this policy.

To request an exchange, email service@andryka.shop with your order number, the item you wish to exchange, and the item you would like instead.

Exchanges depend on product availability. If the requested item is unavailable, we will contact you to discuss the available options.

Please wait for approval and instructions before sending the original item back. For a change-of-mind exchange, the customer is generally responsible for the return shipping cost. We will explain any additional shipping charges, if applicable, before proceeding.

If an exchange is needed because an item arrived damaged, defective, or incorrect, we will review the issue and explain the appropriate return and replacement shipping arrangements.

8. Items That Arrive Damaged, Defective, or Incorrect

Please inspect your order after delivery. If an item is damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible at service@andryka.shop.

Please include your order number, a description of the issue, and clear photos when available. This information helps us review the situation and determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement or refund. We will explain the next steps after reviewing your request.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at service@andryka.shop with your order number.

We will review whether the order can still be canceled. Cancellation may not be possible once an order has entered fulfillment or has been shipped. If the order has already shipped, you may request a return in accordance with this policy.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Company Name: ANDRYKA RBRE INC

Business Address: 200 N Warren Ave, Apollo, PA 15613, United States

Email: service@andryka.shop

Phone: +1 878-203-6398

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We will review your inquiry and provide the relevant instructions and assistance.

Thank you for shopping with Andryka.